[ Services ]
Services
Three areas of recurring operational work. Take one, or combine them — weighted to whatever is currently taking up the most of your week.
01
Customer Operations
Inbox management
Customer enquiries
Order-related communication
Customer follow-ups
Scheduling
Following up unresolved issues
Supplier and customer communication
Complaint handling and escalation
General administrative support
02
Financial Admin
Weekly Xero reconciliation
Invoice chasing
Invoice and admin follow-up
Records kept organised
Monthly one-page cash summary
OFFLINE handles financial administration. It is not an accountant, bookkeeper of record or financial adviser, and does not provide financial advice.
03
Social Inbox
Replying to comments
Instagram and Facebook DMs
TikTok comments and messages
Product, sizing and shipping questions
Order and returns enquiries via social
Hiding spam and moderating comments
Flagging complaints and escalations
Directing enquiries to the right place
Community management only: the conversations that happen on your channels. OFFLINE does not create content, post, run ads or manage social strategy.