[ How It Works ]
How It Works
Four steps from first enquiry to work being handled without you thinking about it.
01
Enquire
Tell OFFLINE what is currently taking up your time.
02
Assess
A video call is set up to go through what is taking up your time, which recurring work can be handed over, and what it should look like when it's handled properly.
03
Onboard
Systems, access, priorities and communication processes are established, and the recurring work is documented so it runs the same way every month.
04
OFFLINE
The work is handled consistently, with a regular check-in and no need to follow up.
[ The first thirty days ]
Week one
Access granted, NDA signed if required, priorities agreed. Current backlog assessed and a running order set.
Weeks two to three
Backlog cleared. Tone of voice and response templates established. Reconciliation brought current.
Week four onward
Steady state. Enquiries answered the same business day, reconciliation on schedule, invoices chased to closure.