Pricing
Each arrangement is a set number of dedicated support hours each month, covering customer communication and administration. You are not simply purchasing hours. You are handing over the recurring work that is taking up your time.
One service area · customer operations, financial admin or social inbox
Same-day replies on business days · monthly check-in
Up to two service areas
Same-day replies on business days · fortnightly check-in
All three service areas · weekly Xero reconciliation
Same-day replies on business days · weekly check-in
All three service areas · monthly one-page cash summary
Same-day replies on business days · weekly check-in
One-off tasks, a backlog to clear, or hours beyond a monthly arrangement
Established businesses where customer enquiries, order communication and financial admin recur every week and currently sit with the founder.
Hours are allocated to your business each month. Unused hours do not roll over unless agreed. Additional hours are charged at the ad-hoc rate of $40 AUD, and if volume consistently exceeds the allocation the arrangement is reviewed.
All prices are in Australian dollars. Monthly arrangements carry a three-month minimum, so processes are established and handed over properly rather than restarted, then continue month to month. Ad-hoc work carries no commitment. Scope and pricing are confirmed in writing before anything starts.